Refund policy

We want you to love what you ordered. If something isn't right, we're happy to help.

Returns You have 60 days from the date of delivery to request a return. To be eligible, items must be unused, unworn, with tags attached, and in their original packaging.

Hygiene items For health and hygiene reasons, the following items cannot be returned once the packaging has been opened or the hygiene seal is broken: underwear, bras, bodysuits, and other intimate apparel — unless the item arrived defective or damaged. Unopened, unworn items in original packaging remain eligible within the 60-day window.

How to start a return Email us at support@audreysboutiqueshop.com or call 509-324-8612 with your order number and the reason for return. We'll send you instructions and a return address.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable, and return shipping is the customer's responsibility unless the item was defective or incorrect.

Damaged or incorrect items If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@audreysboutiqueshop.com — we'll cover the cost of return shipping and send a replacement or full refund.

Exchanges The fastest way to get the size or color you need is to return the original item and place a new order.

Questions? Reach us at support@audreysboutiqueshop.com or 509-324-8612.